​​

• Swim Stars Swimming School – Terms & Conditions

• These Terms & Conditions apply to all swimmers and families attending Swim Stars Swimming School. By booking and attending lessons, you agree to the following policies.

• 1. Booking & Payments

• Priority Booking: Existing swimmers and their siblings will receive priority when rebooking. If payment is not received by the stated deadline, spaces will be released to the waiting list.

• Membership (Standing Orders): Swimmers paying by standing order must give one calendar month’s notice to cancel.

• Cancellations received in June will include the last instalment for August to ensure all fees are up to date by the end of July.

• Course Payments: Swimmers paying per course commit to the entire course upon attending their first lesson.

• Payment Methods: We accept standing order, bank transfer, and other agreed methods. Spaces are only secured once payment has been received.

• Late Payments: Any outstanding balance not cleared by the end of the calendar month will be passed to our debt collection department and incur a £25 charge. Lessons may be suspended until payment is received.

• Refunds: Fees are non-refundable and non-transferable except in circumstances outlined under Cancellations & Refunds.

• 2. Cancellations & Refunds

• School Cancellations: Lessons may be cancelled due to circumstances beyond our control (e.g., pool maintenance, staffing, or safety). Where possible, a replacement session will be added at the end of term.

• If no pool space is available, a refund or credit will be issued.

• Medical Illness: Membership may be suspended for up to 1 month with a valid medical note, at the owner’s discretion.

• If the child does not return, the suspended month plus one month’s cancellation notice will still be charged.

• Missed Lessons by Swimmers: If a child misses a lesson, parents should contact the office. A catch-up lesson may be offered, subject to availability.

• Catch-ups must be taken in the same term unless agreed otherwise with the owner.

• Missed lessons cannot be refunded.

• Missed lessons can not be used for credit.

• Adverse Weather: If lessons go ahead, no refund will be given. If the site is unsafe and lessons are cancelled, we will provide a replacement session, refund, or credit.

• Instructor Changes: We may need to change instructors at short notice due to illness or staff availability. Refunds will not be issued in these circumstances.

• 3. Health & Safety

• By attending lessons, you agree to follow Swim Stars Swimming School’s health and safety rules.

• Medical Information: All medical conditions must be declared on the booking form before the first lesson and updated immediately by email if circumstances change.

• Teachers may refuse entry if they believe a child is too unwell to participate. Parents should consult a doctor before swimming after illness.

• Any medication needed by the swimmer must be brought poolside at every session. Staff cannot administer medication; this remains the responsibility of parents/guardians.

• Hygiene & Pool Use:

• Please shower before entering the pool.

• Children who are not toilet trained must wear a swimming nappy and sealed costume.

• Nappies/wipes must be disposed of in designated bins (not toilets).

• Shoes must be removed or covered with overshoes when entering changing areas.

• 4. Supervision & Behaviour

• Parents/guardians are responsible for their children at all times on site and must not leave them unattended.

• Parents must not distract teachers or attempt to coach children during lessons.

• Unsafe or disruptive behaviour will result in a child being removed from lessons until a plan can be agreed with the owner and parents/guardians.

• If a child is refused entry due to illness, safety, or behaviour, no refund will be given for that session.

• 5. Safeguarding & Photography

• For safeguarding reasons, photography and video recording are not permitted during lessons or in changing rooms, unless authorised by management.

• Swim Stars Swimming School follows safeguarding best practice and staff are trained to ensure children’s safety in and around the pool.

• Further details of our safeguarding and photo policy can be found on website.

• 6. Property & Liability

• All property is left on site at the owner’s risk. Swim Stars Swimming School cannot accept responsibility for lost or stolen items.

• While every effort is made to ensure safety, swimming is a physical activity and carries risk. Swim Stars Swimming School will not be liable for accidents or injuries beyond our reasonable control.

• 7. Timetable & Term Dates

• Class times may change depending on demand. We will provide as much notice as possible.

• Lessons run in line with school terms and date found under classes on website

• 8. Equality & Inclusion

• Swim Stars Swimming School welcomes swimmers of all abilities and will make reasonable adjustments to support participation wherever possible.

• 9. Complaints Procedure

• If you have a concern, please contact the office or owner directly.

• To avoid disruption, parents should not raise complaints with teachers during lessons unless a urgent matter arises.