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• Swim Stars Swimming School – Terms & Conditions

• These Terms & Conditions apply to all swimmers and families attending Swim Stars Swimming School. By booking and attending lessons, you agree to the following policies.

• 1. Booking & Payments

• Priority Booking: Existing swimmers and their siblings will receive priority when rebooking. If payment is not received by the stated deadline, spaces will be released to the waiting list.

• Membership (Standing Orders): Swimmers paying by standing order must give one calendar month’s notice to cancel.

• As lesson fees are divided into 12 equal monthly instalments, any cancellation notice given in June will allow your child to continue swimming until the end of the Summer Term in July. The final instalment will be collected in August to ensure your account is fully up to date and all lessons attended have been paid for.

• Course Payments: Swimmers paying per course commit to the entire course upon attending their first lesson.

• Payment Methods: We accept standing order, bank transfer, and other agreed methods. Spaces are only secured once payment has been received.

• Late Payments: Any outstanding balance not cleared by the end of the calendar month will be passed to our debt collection department and incur a £25 charge. Lessons may be suspended until payment is received.

• Refunds: Fees are non-refundable and non-transferable except in circumstances outlined under Cancellations & Refunds.

• 2. Cancellations & Refunds

• School Cancellations: Lessons may be cancelled due to circumstances beyond our control (e.g., pool maintenance, staffing, or safety). Where possible, a replacement session will be added at the end of term.

• If no pool space is available, a refund or credit will be issued.

• Medical Illness: Membership may be suspended for up to 1 month with a valid medical note, at the owner’s discretion.

• If the child does not return, the suspended month plus one month’s cancellation notice will still be charged.

• Missed Lessons by Swimmers: If a child misses a lesson, parents should contact the office. A catch-up lesson may be offered, subject to availability.

• Catch-ups must be taken in the same term unless agreed otherwise with the owner.

• Missed lessons cannot be refunded.

• Missed lessons can not be used for credit.

• Adverse Weather: If lessons go ahead, no refund will be given. If the site is unsafe and lessons are cancelled, we will provide a replacement session, refund, or credit.

• Instructor Changes: We may need to change instructors at short notice due to illness or staff availability. Refunds will not be issued in these circumstances.

• 3. Health & Safety

• By attending lessons, you agree to follow Swim Stars Swimming School’s health and safety rules.

• Medical Information: All medical conditions must be declared on the booking form before the first lesson and updated immediately by email if circumstances change.

• Teachers may refuse entry if they believe a child is too unwell to participate. Parents should consult a doctor before swimming after illness.

• Any medication needed by the swimmer must be brought poolside at every session. Staff cannot administer medication; this remains the responsibility of parents/guardians.

• Hygiene & Pool Use:

• Please shower before entering the pool.

• Children who are not toilet trained must wear a swimming nappy and sealed costume.

• Nappies/wipes must be disposed of in designated bins (not toilets).

• Shoes must be removed or covered with overshoes when entering changing areas.

• 4. Supervision & Behaviour

• Parents/guardians are responsible for their children at all times on site and must not leave them unattended.

• Parents must not distract teachers or attempt to coach children during lessons.

• Unsafe or disruptive behaviour will result in a child being removed from lessons until a plan can be agreed with the owner and parents/guardians.

• If a child is refused entry due to illness, safety, or behaviour, no refund will be given for that session.

• 5. Safeguarding & Photography

• For safeguarding reasons, photography and video recording are not permitted during lessons or in changing rooms, unless authorised by management.

• Swim Stars Swimming School follows safeguarding best practice and staff are trained to ensure children’s safety in and around the pool.

• Further details of our safeguarding and photo policy can be found on website.

• 6. Property & Liability

• All property is left on site at the owner’s risk. Swim Stars Swimming School cannot accept responsibility for lost or stolen items.

• While every effort is made to ensure safety, swimming is a physical activity and carries risk. Swim Stars Swimming School will not be liable for accidents or injuries beyond our reasonable control.

• 7. Timetable & Term Dates

• Class times may change depending on demand. We will provide as much notice as possible.

• Lessons run in line with school terms and date found under classes on website

• 8. Equality & Inclusion

• Swim Stars Swimming School welcomes swimmers of all abilities and will make reasonable adjustments to support participation wherever possible.

• 9. Complaints Procedure

• If you have a concern, please contact the office or owner directly.

• To avoid disruption, parents should not raise complaints with teachers during lessons unless a urgent matter arises.